Terms and Conditions

These Terms and Conditions apply to your use of the applianceslocal.com website and every order placed with applianceslocal.com.

Our customer service is second to none and we wish to ensure that you are happy with your shopping experience.  The following sets out the terms and conditions that apply to your order.

 

Our contract with you

When you place an order, you are offering to buy the product(s) from us and we will send you an invoice.  However, your order shall only be accepted by us once we place the product you have ordered onto the delivery van and only then shall a legally binding contract be formed between us.  Until then we can decline to supply the goods – we will try to ensure that this never happens but we do however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar or we simply can't get hold of the model you need.  In the event of these circumstances we will refund you any price you’ve paid to us.

 

Availability

We display our availability on the website and contact you after your order has been placed.  We deliver many products each week and rely on a computer system for our stock control.  Computers are better than people at this stuff on a big scale but even they occasionally get it wrong.  If we get this wrong we will tell you as soon as we know and we will try to sort it out for you.

 

Website information

We try to specify accurate dimensions for every product listed.   However, please be aware that the product dimensions do not include any protruding features such as controls and handles etc and product dimensions represent the casing of the product only.  Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only.  Similarly, we've made every effort to display all product colours accurately.  However we can't guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you.  Please also be aware that colours may differ between manufacturers.  Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.

We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).

 

 

Prices

All the prices we display include VAT, which is the full price to be paid (we also display the price excluding VAT, which is helpful for our trade customers) and exclude delivery and other services such as recycling of your old product, or installation.

From time to time we may offer products at sale or promotional prices.  Any such offers will apply to selected products and be subject to availability.  Delivery charges, conditions and geographical exclusions may apply.

Trade Account

Firstly, sign up as a customer with applianceslocal.com then contact us to open a trade account.  Once one of our team has approved your account, you will receive an email saying that your account has been activated.  The next time you log on to your account you will see trade prices (marked as ‘special price’) against all products available to be ordered by trade customers.  All other products can be ordered at their usual price.  From time to time, we may offer discount codes to normal customers (prices will also be called ‘special prices’) these too can be ordered from trade customers. 

Prime Appliances – if you require urgent delivery/collection of an appliance, please contact us before 1pm and we shall be able to supply you with goods on the same day. 

We currently do not offer extended warranty on trade account purchases, unless the product is going to be located at the same address as the account holder. 

To open an account you must run a UK based business which has been trading for 2 years (exceptions may be permitted so please contact us on 01243 842024). 

A credit facility may also be added to your account, so please ask for details (additional terms and conditions will apply).

 

 

Payment

We use PayPal payment gateway for all online orders, and this doesn't cost you any extra.   This also allows customers who do not have PayPal accounts to pay by debit or credit card.  If there are any problems with receiving payment we'll let you know.  Applianceslocal do not store any credit/debit card information.  Applianceslocal.com is not resposible for any paypal related issues. Shipping for any product(s) will not take place until and the total amount is received in our paypal account.

 

Discount codes

From time to time we’ll offer discount codes on selected products.  Discount codes will be available for limited time with eligible dates clearly visible.  They’re also subject to availability and can be withdrawn at any time.  Discount codes can only be redeemed on applianceslocal.com and you can only use one discount code per order.  Discount codes cannot be used in conjunction with any other offer. Discount codes cannot be used in conjunction with any other offer.  If you’re returning part of an order that’s had a discount code applied, your refund will be for the full amount minus the discount applied. 

 

Delivery & installation

Delivery is FREE within a 15 mile radius of our address, including the following post codes: BN11, BN12, BN13, BN14, BN16, BN17, BN18, BN99, GU28, GU29, PO10, PO11, PO18, PO19, PO20, PO21, PO22, PO9, RH20 (except for American fridge freezers).

 

Further-a-field – If you live between 15 and 30 miles from our store – As our prices are so good, we are sure that you will contact us for a price to deliver your appliances.  Please call us on 01243 842024 and ask us for a price.

 

Much further-a-field – We can deliver certain products nationwide, again, please call us.

 

The products we sell are often big and heavy things to lift, so there will be certain occasions when members of our staff may simply be unable to get it into your property.  Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder our ability to deliver only or deliver and install.  In these situations we may only be able to offer delivery to the nearest point possible i.e. your garage, so you can make arrangements to get the product in.  If you have paid for installation and this also happens to be beyond our control, we shall happily refund the installation charge and allow you to make alternative arrangements.  If you have paid for us to recycle an item, the same applies and you must seek alternative arrangements, we shall refund the charge.

 

If you wish for applianceslocal.com to deliver to an alternative delivery address, on the day, which can accommodate the delivery, there will be an additional charge of £30 within a 15 mile radius from our address (payable in advance via phone payment).  If the unforeseen might happen, and delivery is required further-a-field, we suggest calling to establish a delivery price.  In either case, we shall try our best to deliver on the same day that has been arranged, but we may have to re-schedule the delivery to a more suitable day for both parties.

Occasionally something will happen out of our control that closes roads, like floods snow or other adverse weather conditions or things like, sporting events which result in closed roads.  If you've already selected your delivery date and you're affected, we'll contact you as soon as possible to arrange alternative delivery options.  We will do what we can, but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.

As with all deliveries, please ensure you fully check your product for any damage immediately, ensure you do this before signing for the delivery, if the product is damaged then refuse to accept and return with our delivery & installation team, once you have signed for the goods to have been received in good condition we can not accept any responsibility for damages.  Applianceslocal.com does not deliver to NI and outside of the United Kingdom.

 

 

Installation prices & requirements

 

Fridge Freezer, freezer or fridge installation

Buying a Fridge Freezer, freezer or fridge from us?

Add an installation service and we shall switch it on and check that it's all working properly.

 

Freestanding appliances FREE (except for American fridge freezers).

Integrated/built-in appliances £80

 

For these services:

  • We'll remove and dispose of all packaging responsibly
  • For a further £15 we can dispose of your disconnected and drained old machine  - see the section on Recycling for more information

 

The small print – what you need to know and do

  • Your electricity connection must be within one metre of the installation point for us to carry out this service.
  • The installation shouldn't be in a bathroom, toilet or unheated outbuilding.
  • If your appliance is going under a counter, please check that there's a gap of at least 87cm between the floor and the underside of the worktop.

 

Wet appliance installation

Buying a washing machine, washer dryer, dryer or dishwasher from us?

Add an installation service and we'll connect the appliance to the water and waste pipes, switch it on and check that it's all working properly.

 

Freestanding appliances £20

Integrated/built-in appliances £80

Connect up a tumble dryer £10

 

For these services:

  • We'll remove and dispose of all packaging responsibly
  • For a further £15 we can dispose of your disconnected and drained old machine  - see the section on Recycling for more information

 

The small print – what you need to know and do

  • Your water and electricity connections must be within one metre of the installation point for us to carry out this service.
  • It must be possible to turn off your mains water.
  • There needs to be adequate water pressure.
  • All connections/pipes need to be in a serviceable condition.
  • The installation shouldn't be in a bathroom, toilet or unheated outbuilding.
  • If your appliance is going under a counter, please check that there's a gap of at least 87cm between the floor and the underside of the worktop.

 

Cooking appliance installation

Buying a cooking appliance from us?

Add an installation service and we'll disconnect your old appliance (regardless of fuel type), connect your new one, and give you a basic demonstration of your new appliance.  For chimney cooker hoods, we'll disconnect your old hood as long as it involves changing like for like.  For an extractor, we'll connect the hood to an existing extractor fan and position correctly as long as the correct type and size of ducting kit is already in place.

 

  • Freestanding electric/gas/dual fuel cookers £30/£80/£80
  • Built-in or under single electric oven/built-in or under double electric oven/gas oven £30/£80/£80
  • Electric or induction/gas hobs £30/£80
  • Extractor or circulatory-type cooker hoods £60

For all appliances:

  • We'll remove packaging if required
  • For a further £15 we'll remove and dispose of your old appliance for recycling - find out more in the Disposal & recycling section

 

Gas Safe Register is the official list of gas engineers who are qualified to work safely and legally on gas appliances. By law, all gas engineers must be on the Gas Safe Register, and our installation members are no exception. Gas Safe replaced CORGI, and you should only use a Gas Safe registered engineer to fit, fix or service your appliances.  We use a third party to carry out gas installations for our customers.

 

The small print – what you need to know and do

  • We're unable to cut back work tops and remove carcasses to allow the change from an old integrated appliance to your new freestanding model.
  • We can only connect your new appliance to an existing electric and/or gas supply within 1.5 metres of the installation location, with an accessible isolation switch.
  • For electric and induction hobs and electric cookers, there must be an adequate electrical supply based on manufacturer's recommendations.
  • There must also be an adequate gap (as per the manufacturer's recommendations) between the heat source and whatever is above it in your kitchen.
  • There can be no combustible materials (including paper, wood and Formica) to the rear of the heat source or in the exclusion area (as outlined in the manufacturer’s instructions).
  • If your worktop does need to be altered for a hob, we're only able to do this if it's wood-based as we're unable to alter corinth, granite or ceramic worktops.
  • For gas hobs and gas or dual fuel cookers, if the product is destined for a flat, multi-user dwelling or shared occupancy building (including where a single room is let out), the item must have a Flame Suppressant Device (FSD).
  • The existing gas supply must be within 1.5m of the installation location and a 13amp electric supply within a metre.
  • If you have a conservatory to the rear of the kitchen, this must have an air brick in the wall or additional ventilation.
  • Our installers will have to interrupt your gas supply to allow a safe installation, so we'll endeavour to restart any gas appliances in your home. However, please note that we're not responsible for any appliance that fails to restart, including central heating and gas boilers.
  • For integrated ovens, the housing must be ready-assembled and be the correct dimensions for the new product, as we're unable to undertake carpentry to amend existing carcasses.
  • For both extractor and circulatory type cooker hoods, the 13amp electricity supply must be within a metre of the installation location.
  • For an extractor, we'll connect the hood to an existing extractor fan, position correctly and connect to the correct ducting; as this is not supplied, you must already have the correct type and size of ducting kit. The aperture must be the correct dimensions for the hood, and for both types of hood the wall or ceiling must be of suitable construction to bear the weight. We won't expand or reduce vent holes, or install a hood where this might contravene the requirements of nearby appliances.

 

An additional note regarding all built-in appliances, hobs and hoods

The standard charge for built-in appliances, hobs and hoods – covers the standard fitting of the appliance.  The sections of small print above, under the section heading of Installation Prices & Requirements, show many reasons for installations not going ahead under the ‘standard charge’.  However, in addition to the fee that has been charged, we may be able to assist you with corrections/alterations.  Many of our online competitors will not be able to offer this service, but we like to go the extra mile to satisfy our customers.

A member of our team will assess the installation on arrival before unpacking your new appliance and let you know of any potential problems, notifying you of any additional costs.  Also, if problems are discovered during installation, you will be notified of any additional costs for the installation to continue.  In this case you will need to call the store and a payment can be taken via phone.  If you choose to not go ahead with the installation from the start or during the process (due to the additional costs), we shall simply ask you to sign, stating that you have opted to not proceed with the installation process.  A) If work has not commenced, we shall refund the ‘standard’ installation cost of to you.  B) If works commenced in any way and you decide to not allow the installation to continue, no refund for the installation will be offered. 

 

We can assure you that 99 out of 100 installations will run smoothly, but if for example

the housing for an integrated oven is not of the correct dimensions for the new product, we may be able to undertake carpentry to amend existing carcasses.  Therefore, we will charge for this work and save you the time and worry of finding a carpenter to carry the relevant works.

 

Recycling

We offer responsible removal and recycling of all appliances when you have a new item delivered, on a like-for-like basis.

 

Appliance removal and recycle £15

 

  • Before our delivery team arrives, please make sure the old appliance is empty of any water and we shall disconnect from the water and electricity (or gas) supply.
  • If it's a tumble dryer, please empty the condenser water tank and we shall disconnect the vent hose for you.
  • If disposing of a fridge or freezer, ensure it's completely defrosted, wiped dry and clear of food.
  • Please note that we do reserve the right to refuse to collect any item we believe constitutes a health and safety risk to our employees, or anyone working on our behalf.

 

 

Cancelation

If you're not happy with your product or simply change your mind you can return it within 14 days of delivery and receive a refund.  If it is difficult for you to return the product, please call as for a charge, we may be able to collect the product.  We’re happy for you to unpack the appliance and inspect it properly as you would had you bought the item from a shop.  However, if you have used it beyond this, this may have a knock on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use we may only make a partial refund (equal such reduced value) or subsequently charge you for the reduction in value.  Your refund will be made within 14 days of the product being returned to The Appliance Centre, 70-72 London Road, Bognor Regis, West Sussex, PO21 1PT.

Our 14 day cancellation policy also applies to any additional services you may have ordered. If you have ordered any additional services for a product then these will be automatically cancelled when the order for that product is cancelled, unless the service has already been performed.  If you order an additional service and expressly choose for that service to be carried out within 14 days of order (by nominating your desired day of delivery or otherwise), then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for any such additional services.

 

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

  • You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
  • Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
  • You can cancel by email: info@applianceslocal.com, or call 01243 842024.
  • If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.  We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

 

 

 

If Products are faulty

As a consumer, you have legal rights in relation to products that are faulty or not as described.  We are under a legal duty to supply products that are in conformity with this contract.  Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.  Nothing in these Terms will affect your legal rights.

 

Things beyond our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control.  Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

  • Strikes, lock-outs or other industrial action; or
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
  • Impossibility of the use of public or private telecommunications networks

Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period.  We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.

 

Our liability to you

Here at Applianceslocal.com, we strive to deliver a great service to every customer.  We also like to be honest and fair in all we do, so we acknowledge that sometimes mistakes happen. If a circumstance arises where we are accountable for a mistake, we want to ensure that we take full responsibility.

If during the installation process our team causes any accidental damage, we will repair this damage. However, we cannot repair any pre-existing faults or damage discovered during the installation process.

 

We supply products for business as well as domestic and private use, but we are not liable for any loss of profit, loss of business, business interruption or business opportunity.

 

 

Information about us and how to contact us

AppliancesLocal.com is a trading name of The Appliance Centre, Bognor Regis and is operated from the address below.

The Appliance Centre

70-72 London Road

Bognor Regis

West Sussex

PO21 1PT

Our registered VAT number is GB679458076.  Our intention is to give you all of the information you need so you never need to call us.  However, if you want to check something, change something, or ask a question, then call us on 01243 842024.

Alternatively, you can email us on info@applianceslocal.com or write to us at the address given above.

 

How we may use your personal information

We will use the personal information you provide to us to:

  1. supply and deliver the products;
  2. process your payment for such products; and
  3. inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.

 

General

All our customers rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.